There are only two kinds of people – ducks and eagles. Ducks act like victims, and just go around saying ‘Quack! Quack! Quack!’ Eagles take the initiative and soar above the crowd.
We all know that the best customer service has little to do with systems, processes, loyalty programmes and similar unless you first get your staff on board. The biggest challenge facing you is how you get every person in your company both able and willing to take care of ...Continue Reading →