Richard Branson: Companies Should Put Employees First

Posted by:

The Virgin founder shares how making employees the top priority can bring benefits for both customers and investors.
By Oscar Raymundo

IMAGE: Getty Images

Richard Branson was able to build Virgin into a global powerhouse by focusing on two key words: customer service.

From Virgin Atlantic to Virgin Mobile, Branson says, each new Virgin venture has shared the brand’s unrivaled commitment to customers. In fact, the famed entrepreneur refused to place the Virgin name on a company he acquired until it had been brought up to the proper caliber of customer service.

Surprisingly, Branson recently revealed that Virgin does not put the customer first. In fact, Virgin employees are the company’s top priority. That may sound counter to decades-old business wisdom, but it has worked so well for Virgin that Branson says he’s surprised more companies haven’t adopted an employee-centric management strategy.

“It should go without saying, if the person who works at your company is 100 percent proud of the brand and you give them the tools to do a good job and they are treated well, they’re going to be happy,” Branson tells Inc. president and editor-in-chief Eric Schurenberg in an interview.

To make sure his employees are well taken care of, the founder even goes so far as to collect feedback by walking around the cabin and talking directly to the staff during his Virgin flights. As Branson sees it, the formula is very simple: Happy employees equal happy customers. Similarly, an unhappy employee can ruin the brand experience for not just one, but numerous customers.

“If the person who works at your company is not appreciated, they are not going to do things with a smile,” Branson says. By not treating employees well, companies risk losing customers over bad service. To this end, Branson says he has made sure that Virgin prioritizes employees first, customers second, and shareholders third.

“Effectively, in the end shareholders do well, the customers do better, and your staff remains happy,” he says.

“Put your staff first, customers second, and shareholders third”

In an exclusive Inc. interview, Sir Richard explains who rates highest at Virgin. And it’s not investors, either.

417

About the Author:

  Related Posts
  • No related posts found.

Comments

You must be logged in to post a comment.

  1. turn your kitchen into a chef's kitchen  December 7, 2018
  2. daily verse for Christians  December 7, 2018
  3. ejaculating dildo  December 7, 2018
  4. Diksha Arya Kolkata Independent Escorts Call Girls Services  December 7, 2018
  5. butt plug set  December 7, 2018
  6. next vpn for ios  December 7, 2018
  7. thrusting  December 7, 2018
  8. preparing your portfolio for retirement  December 7, 2018
  9. top vibrators for sale  December 8, 2018
  10. top pay day lenders  December 8, 2018
  11. sportsheets strap on  December 8, 2018
  12. نصب فیلتر شکن اندروید  December 8, 2018
  13. realistic dildo  December 8, 2018
  14. Business Networking  December 9, 2018
  15. destiny carries  December 9, 2018
  16. פורום סקס  December 10, 2018
  17. redbubble t-shirts  December 10, 2018
  18. i-phone cases  December 10, 2018
  19. sabung ayam online  December 10, 2018
  20. wikipedia reference  December 10, 2018
  21. Happy New Year 2019  December 10, 2018
  22. sito web  December 10, 2018
  23. tubidy mp3  December 11, 2018
  24. sexleketøy  December 11, 2018
  25. Twitter Video download  December 11, 2018
  26. Machuelo el bibliotecario  December 11, 2018
  27. Susana Palacio revisiones de productos  December 11, 2018
  28. bmw vin decoder  December 11, 2018
  29. Meat empanadas  December 11, 2018
  30. Sigarette Elettroniche  December 11, 2018
  31. Adult dating in india  December 12, 2018
  32. Modelaje Webcam  December 12, 2018
  33. play casino slots in new jersey  December 12, 2018
  34. play free slots in new jersey  December 12, 2018
  35. vibrating underwear  December 12, 2018
  36. Pay someone to take my online class  December 12, 2018
  37. strapless strapon  December 13, 2018
  38. couples romance kit  December 13, 2018
  39. cumming dildo  December 13, 2018
  40. bitcoin  December 13, 2018
  41. real estate agencies in malaga  December 13, 2018
  42. 918kiss  December 13, 2018
  43. insurance tips  December 13, 2018
  44. Best movers in USA  December 13, 2018
  45. licensed and insured mover  December 13, 2018
  46. دانلود hotspot shield برای ویندوز 10  December 14, 2018
  47. текст песни позвони мне позвони  December 14, 2018
  48. the bloodhound gang – i hope you die перевод  December 14, 2018
  49. Heena Khan Bangalore Escorts Services  December 14, 2018
  50. Neha Tyagi Jaipur Escorts Services  December 15, 2018
  51. Aliya Sinha Jaipur Escorts Call Girls Services  December 15, 2018
  52. clothing  December 15, 2018
  53. Bangalore Companion Escorts Services  December 16, 2018
  54. Dhruvi Jaipur Escorts Call Girls Services  December 16, 2018
  55. remove private information  December 16, 2018
  56. https://facebook.com/pg/sexycamslife/about/  December 16, 2018
  57. https://twitter.com/adultsexparadis  December 16, 2018
  58. Government  December 16, 2018
  59. rentittoday  December 16, 2018
  60. Bradesco  December 16, 2018
  61. Bradesco  December 16, 2018
  62. railway jobs in india  December 16, 2018
  63. Online betting singapore  December 16, 2018
  64. filmyhit  December 17, 2018
  65. Drishya Jaipur Escorts Girls Services  December 17, 2018
  66. Latest trendy outfit for women  December 17, 2018
  67. http://2sex.club  December 17, 2018
  68. ?????? ????????  December 17, 2018
  69. http://sexycamslife.com/become-a-cam-model/  December 17, 2018
  70. http://sexycamslife.com  December 17, 2018
  71. ???????????  December 17, 2018
  72. Jiya Malik Jaipur Call Girls Escorts Services  December 18, 2018
  73. Puja Kaur Jaipur Escorts Services  December 18, 2018
  74. Rozlyn Bangalore Female Escorts Services  December 18, 2018
  75. Sapna Chaudhary Bangalore Escorts Services  December 18, 2018
  76. Selly Arora Independent Bangalore Escorts  December 18, 2018
  77. Terrenos en Cancun  December 18, 2018
  78. luxury 7 seater suv  December 18, 2018
  79. Enjoy With Jaipur Escorts Services Tanisha Walia  December 18, 2018
  80. entrepreneur spelling  December 18, 2018
  81. RUBEENA RUSSIAN BANGALORE ESCORTS SERVICES  December 18, 2018
  82. https://twitter.com/adultsexparadis?lang=en  December 18, 2018
  83. http://sexlive.ltd  December 19, 2018
  84. hentaigames  December 19, 2018
  85. msn hotmail login  December 19, 2018
  86. Bristy Roy Independent Bangalore Escorts Services  December 19, 2018
  87. https://m.facebook.com/sexycamslife/posts/168863397149453  December 19, 2018
  88. Sruthi Pathak Bangalore Female Escorts Services  December 19, 2018
  89. t shirt for men  December 19, 2018
  90. Bangalore Escorts Services Sneha Despandey  December 19, 2018
  91. laptop stickers  December 19, 2018
  92. lisbon city tours  December 19, 2018
  93. http://sexycamslife.com/feed-items  December 19, 2018
  94. Beauty  December 19, 2018
  95. Honey Preet Independent Bangalore Escorts  December 19, 2018
  96. Radhika Apte Model Bangalore Escorts Services  December 19, 2018
  97. asus m11bb drivers  December 19, 2018
  98. Sexy cams videos  December 20, 2018
  99. фасеточные глаза  December 20, 2018
  100. Sexy live sex  December 20, 2018
  101. casti de copiat  December 20, 2018
  102. Sexy live chat  December 21, 2018
  103. free sex videos  December 21, 2018
  104. http://www.hotbabes.website  December 21, 2018
  105. http://freexxxvideos.us  December 22, 2018
  106. ผลหวยลาว  December 22, 2018
  107. Cool t shirts  December 22, 2018
  108. instagram likes for cheap  December 22, 2018
  109. bracelets  December 22, 2018
  110. Gossip  December 22, 2018
  111. White canvas shoes  December 22, 2018
  112. scr888  December 22, 2018
  113. Joe Budden taste remix  December 22, 2018
  114. jessica lynn  December 23, 2018
  115. รถส่งของ  December 23, 2018
  116. sexy Latina dance  December 23, 2018
  117. Hot Latina dance  December 24, 2018
  118. Bluetooth headphones  December 24, 2018
  119. похабный  December 24, 2018
  120. que sera songtext  December 24, 2018
  121. Pandora Charms  December 25, 2018
  122. Devika Kakkar Goa Escorts Services  December 25, 2018
  123. sexy female cams  December 25, 2018
  124. sexy cam performers  December 25, 2018
  125. Sex live  December 25, 2018
  126. خرید وی پی ان  December 25, 2018
  127. Ninh Binh Vietnam  December 25, 2018
  128. Youtube to MP3  December 25, 2018
  129. vpn رایگان برای رسیور  December 26, 2018
  130. Free sexy cams  December 26, 2018
  131. Free adult sex  December 26, 2018
  132. utoptens.com  December 26, 2018
  133. utoptens.com  December 26, 2018
  134. Pest Control Jupiter FL  December 26, 2018
  135. Jupiter FL Pest Control  December 26, 2018
  136. Funny Instagram  December 26, 2018
  137. پیش بینی فوتبال  December 27, 2018
  138. ideas to make money from home  December 27, 2018
  139. Free chat  December 27, 2018
  140. Turorial  December 27, 2018
  141. Free adult  December 27, 2018
  142. https://keobet88.com/1gom-us-1gom-com-tong-hop-link-vao-1gom/  December 27, 2018
  143. فیلتر شکن قوی  December 27, 2018
  144. Yeah yeah  December 27, 2018
  145. mr politician testo  December 27, 2018
  146. cimmanifest.exe amd  December 28, 2018
  147. hot girls live  December 28, 2018
  148. Stoner Clothing  December 28, 2018
  149. Rap videos  December 28, 2018
  150. beeg  December 28, 2018
  151. Hot girls stream  December 29, 2018
  152. seann and katya  December 29, 2018
  153. Too sexy  December 29, 2018
  154. titli cyclone  December 30, 2018
  155. sexy cams live  December 30, 2018
  156. ThreatPost  December 30, 2018
  157. ThreatPost  December 30, 2018
  158. تبلیغ در گوگل  December 30, 2018
  159. اسکوتر برقی  December 30, 2018
  160. 100% kona coffee  December 30, 2018
  161. on page seo  December 31, 2018
  162. околоток это  December 31, 2018
  163. kona coffee hawaii  December 31, 2018
  164. Business loans  December 31, 2018
  165. привратник желудка зияет  December 31, 2018
  166. 脱毛  December 31, 2018
  167. hip hop memes  December 31, 2018
  168. trabajo webcam  January 1, 2019
  169. rap hip hop  January 1, 2019
  170. the design studio london  January 1, 2019
  171. kona coffee bean store  January 1, 2019
  172. ride sharing  January 1, 2019
  173. pure kona coffee  January 2, 2019
  174. Funny song  January 2, 2019
  175. Hot rap song  January 2, 2019
  176. kona coffee  January 2, 2019
  177. Hip hop videos  January 2, 2019
  178. 100% hawaii coffee beans  January 2, 2019
  179. Comedy Hip hop  January 2, 2019
  180. The Obstacles You Have To Go Through When Starting A Business  January 3, 2019
  181. space_miamii chat  January 4, 2019
  182. juicy chat  January 4, 2019
  183. hot mixtape  January 4, 2019
  184. Asd hot webcam chat  January 4, 2019
  185. Hot rap mixtape  January 4, 2019
  186. рыба кунжа  January 5, 2019
  187. редкие фамилии в россии  January 5, 2019
  188. PCB supplier China  January 5, 2019
  189. MAG interiors  January 5, 2019
  190. Vacuum Tube  January 5, 2019
  191. sex enhancement products to spice up your sex life  January 6, 2019
  192. horoscopes that are updated daily  January 6, 2019
  193. cam chat  January 6, 2019
  194. providing you with financial solutions  January 6, 2019
  195. how to detox your body naturally  January 6, 2019
  196. free bitcoin cash  January 6, 2019
  197. Remodelaciones  January 7, 2019
  198. словарь иностранных слов в русском языке  January 7, 2019
  199. ментор персонаж гомеровской одиссеи  January 7, 2019
  200. girl chat  January 7, 2019
  201. Free chat with girls  January 7, 2019
  202. Sexy girls  January 7, 2019
  203. 1 ½” X 1 ½”  January 7, 2019
  204. Sexy girls  January 7, 2019
  205. Fun sex chat  January 7, 2019
  206. Fun sex chat  January 8, 2019
  207. Bags  January 8, 2019
  208. Tiny  January 8, 2019
  209. 1515  January 9, 2019
  210. 1515  January 9, 2019
  211. custom apparel  January 9, 2019
  212. custom apparel  January 9, 2019
  213. visit this site right here  January 9, 2019
  214. Bags  January 9, 2019
  215. Chanel  January 9, 2019
  216. دانلود فیلترشکن رایگان  January 9, 2019
  217. песня высоцкого я не люблю  January 9, 2019
  218. Small  January 10, 2019
  219. medion erazer p6661 treiber  January 10, 2019
  220. GambleJoe Casino  January 10, 2019
  221. Green Leaf  January 10, 2019
  222. GambleJoe Casino  January 10, 2019
  223. Gucci  January 10, 2019
  224. cordless magic wand  January 11, 2019
  225. 8 inch dong  January 11, 2019
  226. Free bonus casino singapore  January 11, 2019
  227. legalization of medical marijuana  January 11, 2019
  228. hot romantic love sex  January 11, 2019
  229. Digital Agency  January 11, 2019
  230. tamil group sex  January 11, 2019
  231. guest management app  January 11, 2019
  232. وی پی ان  January 11, 2019
  233. xlxx porn  January 11, 2019
  234. firstanalquest com  January 11, 2019
  235. Dime Bag  January 12, 2019
  236. michelin supplier  January 12, 2019
  237. buy fast instagram likes  January 12, 2019
  238. خرید سیسیکم  January 13, 2019
  239. auburn perfect two traduzione  January 13, 2019
  240. MAAS COMPUTERS AND ELECTRONICS  January 13, 2019
  241. نمایندگی وی پی ان  January 13, 2019
  242. psicologo avezzano  January 14, 2019
  243. خرید اکانت cisco anyconnect  January 14, 2019
  244. sexy gaming Chat  January 14, 2019
  245. sexy Latina duo  January 14, 2019
  246. プログレッシブ•ジャックポット  January 14, 2019
  247. sweet Sofia cam  January 14, 2019
  248. 最も人気のあるスロット  January 14, 2019
  249. sexy Melody webcam  January 14, 2019
  250. build amortization schedule  January 15, 2019
  251. build amortization schedule  January 15, 2019
  252. кабальная зависимость  January 15, 2019
  253. come prima lied  January 15, 2019
  254. gucci bags  January 15, 2019
  255. Tory Burch  January 16, 2019
  256. Hot webcam  January 16, 2019
  257. Sexy chat  January 16, 2019
  258. Comedy rap  January 16, 2019
  259. funny hip hop  January 16, 2019
  260. فني صحي في الكويت  January 16, 2019
  261. خرید فیلترشکن  January 17, 2019
  262. excel development  January 17, 2019
  263. لیست پروکسی تلگرام رایگان  January 17, 2019
  264. hot hunk sexy  January 17, 2019
  265. جت هیتر  January 17, 2019
  266. Hosting en Chile  January 18, 2019
  267. kona coffee  January 18, 2019
  268. www.awaporn.mobi  January 18, 2019
  269. strap on compatible  January 19, 2019
  270. victor super inside wave 33 strung badminton racqu  January 19, 2019
  271. blackberry classic q20 sqc100 1 gsm unlocked 16gb  January 19, 2019
  272. blackhead vacuum  January 19, 2019
  273. best essential oils for anxiety  January 19, 2019
  274. essential oil diffuser  January 19, 2019
  275. oils for sleep  January 19, 2019
  276. bunny vibrator  January 19, 2019
  277. face massage tool  January 19, 2019
  278. web hosting in ottawa  January 19, 2019
  279. Shrink wrapping  January 20, 2019
  280. 海外新闻发布  January 20, 2019
  281. richard marx - right here waiting перевод  January 20, 2019
  282. словари  January 20, 2019
  283. Locked out  January 20, 2019
  284. glass sex toy  January 20, 2019
  285. anal sex  January 21, 2019
  286. products  January 21, 2019
  287. Ruby Sen Kolkata Independent Escorts Services  January 21, 2019
  288. Diksha Arya Independent Escorts Services in Kolkata  January 21, 2019
  289. داستان شهوانی  January 21, 2019
  290. فیلمهای سکسی  January 22, 2019
  291. L'icona nella storia  January 22, 2019
  292. Backing track  January 22, 2019
  293. Ciro passa in rassegna l'esercito  January 23, 2019
  294. free mp3 download  January 23, 2019
  295. fresh mp3  January 23, 2019
  296. automobiliu nuoma  January 23, 2019
  297. دانلود فیلتر شکن رایگان  January 24, 2019
  298. Brick Pavers Company in Brielle NJ  January 24, 2019
  299. vast touched  January 24, 2019
  300. Unilock Pavers Contractors in NJ  January 24, 2019
  301. Sportsbooks  January 24, 2019
  302. песня анны герман надежда  January 24, 2019
  303. Fantasy Data  January 24, 2019
  304. рабдофобия  January 24, 2019
  305. текст песни гимн россии  January 24, 2019
  306. Bandera Negra  January 24, 2019
  307. mat ong hoa xuyen chi  January 24, 2019
  308. сколько времени в рио  January 25, 2019
  309. рождественский сочельник приметы  January 25, 2019
  310. Brunswick Macbook Repair  January 25, 2019
  311. праздник каждый день  January 25, 2019
  312. день сисадмина  January 25, 2019
  313. Geschenk  January 25, 2019
  314. Chaturbate  January 25, 2019
  315. Blonde chat  January 25, 2019
  316. Permanent makeup  January 26, 2019
  317. Free cams  January 26, 2019
  318. Cams  January 26, 2019
  319. Augmented Reality  January 26, 2019
  320. Virtual Reality Services  January 26, 2019
  321. minizinha  January 26, 2019
  322. افلام سكس اغراء  January 27, 2019
  323. bajar musica mp3 gratis  January 27, 2019
  324. desilady  January 27, 2019
  325. افلام سكس 2019  January 27, 2019
  326. Textos Biblicos  January 27, 2019
  327. وی پی ان برای واتس اپ WhatsApp  January 27, 2019
  328. 로투스홀짝  January 27, 2019
  329. nipple sex toy  January 28, 2019
  330. g spot vibrator  January 28, 2019
  331. vpn  January 28, 2019
  332. prostate massager  January 28, 2019
  333. Adult Social Network  January 28, 2019
  334. 안전놀이터  January 29, 2019
  335. steel drum band lessons  January 29, 2019
  336. 라이브블랙잭  January 30, 2019
  337. steel drummer soloist  January 30, 2019
  338. flame retardant polythene  January 30, 2019
  339. federal government  January 31, 2019
  340. maryland news  January 31, 2019
  341. fake id  January 31, 2019
  342. Chinese tuition Serangoon  January 31, 2019
  343. 먹튀검증  February 1, 2019
  344. ترمیم مو  February 1, 2019
  345. ریزش مو در آقایان  February 1, 2019
  346. 토토사이트  February 1, 2019
  347. 안전공원  February 1, 2019
  348. #HipHop  February 1, 2019
  349. marble flooring  February 1, 2019
  350. #AbsoluteENT  February 1, 2019
  351. #HipHop  February 1, 2019
  352. Kıbrıs'ta İlan  February 1, 2019
  353. #NewMusic  February 2, 2019
  354. Fenstersysteme  February 2, 2019
  355. Kamagra 100mg Pills  February 2, 2019
  356. psychic reads  February 2, 2019
  357. how to stay on track and achieve your weigh loss goals  February 3, 2019
  358. meet with an online astrologer  February 3, 2019
  359. Academia Baeza guardia civil  February 3, 2019
  360. Oposiciones guardia civil  February 3, 2019
  361. полкский пролив  February 3, 2019
  362. тотем индейцев  February 3, 2019
  363. AmigoCoin Plugins  February 3, 2019
  364. fv  February 3, 2019
  365. словари иностранных слов  February 3, 2019
  366. 네임드사다리  February 4, 2019
  367. https://trendstwitter.com/  February 4, 2019
  368. https://trendstwitter.com/new-zealand  February 4, 2019
  369. iosgg.com  February 4, 2019
  370. buy research chemical  February 4, 2019
  371. what is nidhi company  February 4, 2019
  372. ترمیم مو در خانم ها  February 5, 2019
  373. ویژگی ترمیم مو  February 5, 2019
  374. 海外营销  February 5, 2019
  375. 高质量外链  February 5, 2019
  376. 안전공원 추천  February 6, 2019
  377. Posture corrector  February 6, 2019
  378. Mastrubation  February 7, 2019
  379. edm filter  February 7, 2019
  380. best male sex toy  February 7, 2019
  381. hi tech pharmaceuticals anavar reviews  February 8, 2019
  382. find senior care  February 9, 2019
  383. весёлый синоним  February 9, 2019
  384. черная мокрота при кашле  February 9, 2019
  385. pgadentistry.com  February 9, 2019
  386. dell wireless wlan 1397  February 9, 2019
  387. русско англ  February 9, 2019
  388. really ample penis enhancer  February 10, 2019
  389. nipple clamps  February 10, 2019
  390. butt beads  February 10, 2019
  391. скачать бесплатно mp3  February 12, 2019
  392. windows vps  February 12, 2019
  393. vibrating realistic dildo  February 12, 2019
  394. prostate sex toy  February 12, 2019
  395. prostate stimulators  February 12, 2019
  396. dual vibrator  February 13, 2019
  397. realistic dong  February 13, 2019
  398. butt plug  February 13, 2019
  399. visqueen roll  February 13, 2019
  400. deichlounge büsum  February 13, 2019
  401. visqueen  February 14, 2019
  402. visqueen dpm  February 14, 2019
  403. aerial lift rental miami  February 14, 2019
  404. کادو تولد  February 15, 2019
  405. سکس ایرانی  February 15, 2019
  406. سكس خلفي عنيف  February 15, 2019
  407. مترجم سكس تبادل  February 15, 2019
  408. mature porn  February 17, 2019
  409. 먹튀검증  February 17, 2019
  410. Bulgari Femme eau de toilette spray 100 ml  February 18, 2019
  411. شركة نقل عفش في الكويت  February 18, 2019
  412. film streaming hd  February 18, 2019
  413. fishing basics  February 18, 2019
  414. تحميل اغاني mp3  February 18, 2019
  415. google killer  February 18, 2019
  416. click for info  February 18, 2019
  417. these details  February 18, 2019