Richard Branson: Companies Should Put Employees First

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The Virgin founder shares how making employees the top priority can bring benefits for both customers and investors.
By Oscar Raymundo

IMAGE: Getty Images

Richard Branson was able to build Virgin into a global powerhouse by focusing on two key words: customer service.

From Virgin Atlantic to Virgin Mobile, Branson says, each new Virgin venture has shared the brand’s unrivaled commitment to customers. In fact, the famed entrepreneur refused to place the Virgin name on a company he acquired until it had been ...

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Turning Ducks Into Eagles

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There are only two kinds of people – ducks and eagles. Ducks act like victims, and just go around saying ‘Quack! Quack! Quack!’ Eagles take the initiative and soar above the crowd.

We all know that the best customer service has little to do with systems, processes, loyalty programmes and similar unless you first get your staff on board. The biggest challenge facing you is how you get every person in your company both able and willing to take care of ...

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Rand Hits its Weakest Level on Record

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Concern about Chinese growth lifts gold
Oil hit fresh six-and-a-half-year lows
Bonds mixed as local September rate hike becomes more likely

THE rand plunged to a record low against the US dollar on Monday, recording its biggest daily loss in 19 months as rising concern about waning growth in China hit commodity currencies.

The rand briefly dropped to R14 against the dollar, its weakest level on record according to ...

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Inflation Accelerates to 5%, In Line with Forecasts

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The current interest-rate tightening cycle will be ‘moderate,’ Kganyago said.

South Africa’s inflation accelerated to 5%, keeping pressure on the central bank to maintain its gradual path of monetary policy tightening.

The inflation rate rose from 4.7% in June, the Pretoria-based statistics office said on its website on Wednesday. The median estimate of 25 economists surveyed by Bloomberg was 5%. Prices gained 1% in the month.

The central bank raised its benchmark repurchase rate in July for the first time in a year ...

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Do You Have Unclaimed Pension Benefits?

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Estimated R20bn owed to roughly 3.5m beneficiaries.
JOHANNESBURG – The total value of unclaimed retirement benefits has steadily risen over the last few years and is estimated to have reached around R20 billion owed to roughly 3.5 million beneficiaries by 2014.

This is according to the latest Annual Report of the Registrar of Pension Funds.

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Source: Financial Services Board (FSB)

The statistics

Rosemary Hunter, deputy registrar of pension funds at the FSB, says a recent survey suggests the ...

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JSE ‘recovers’ after aggressive global selloffs

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Reserve Bank declares it is ready to intervene to protect the rand.

In a day of near madness which saw the JSE All Share Index (Alsi) plummet by more than 5%, the index managed to recover in late afternoon trade to close only 2.85% down.

The market rout followed severe selloffs after the Shanghai exchange shed 8.5% to augment concerns about the Chinese economy. The blood also flowed in Europe where the FTSE 100 (-4.5%), the DAX (-3.7%) and the CAC40 (-4.6%) ...

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Code of Good Practice (Code) on Equal Pay/Remuneration for Work of Equal Value – Government Gazette Vol 600 Pretoria 1 June 2015 No 38837

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On the 1st of June 2015. in terms of Section 54(1) of the Employment Equity Act (EEA), 1998 (Act No 55 of 1998 as amended) the Minister of Labour issued the Code of Good Practice (Code) on Equal Pay/Remuneration for Work of Equal Value. The Code promotes the elimination of unfair discrimination in respect of pay/remuneration by applying the principle of equal pay/remuneration for work of equal value.

The objectives of the Code are (1) to provide practical guidance to employers ...

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Nhlanhla Nene’s 2015 Budget speech

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Honourable Speaker

I have the honour to present the first budget of our fifth democratic Parliament.

Members of the House, and fellow South Africans. Over the past twenty years we have built houses, delivered water and electricity, improved access to schools and health care. Yet there are people living in shacks, there are schools without sanitation, there are patients without care.

We have made progress in dismantling apartheid divisions. Yet there are still fault-lines across our social landscape. We have agreed on a ...

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In the Shoes of a Tax-compliant Expatriate

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VISITORS to the Philippines come for the beautiful islands, tropical weather, and exotic cuisine. It therefore comes as no surprise to find foreigners all over the Philippines. But they’re not all lounging by hotel pools — many of them are prowling the central business districts wearing suits, supervising projects in the red-hot business process outsourcing sector, among other industries currently attracting investment. Only a few startling statistics are necessary to demonstrate that quite a number of them are here for ...

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Who Gets a Raise?

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Is it time to ask for a raise? Neil Irwin at The Upshot writes that this could (finally) be a good year for wages, with small businesses, and a big health insurer, planning to increase pay. And The Billfold titled a recent post “The Year America Gets a Raise” (though its author, Mike Dang, also cautioned that “we can only watch and wait” to see if wages really rise).

But even a large-scale increase in wages might not benefit everyone equally ...

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